Política de envío

Shipping Policy
Order Processing Time

After successful payment, orders are usually processed and shipped within 1–2 business days. During holidays, promotional periods, or high order volumes, processing times may be slightly delayed.

Delivery Time

Standard delivery usually takes 4–7 business days. Delivery times may be affected by logistics peak seasons, weather conditions, or other force majeure factors.

Shipping Fees

Shipping fees will be automatically calculated and displayed at checkout based on the delivery address and selected shipping method. Some orders may qualify for free shipping, subject to the information shown on the checkout page.

Order Tracking

Once your order has been shipped, you will receive an email containing tracking information. Please note that tracking updates may take 24–72 hours to appear.

Shipping Address

Please ensure that the shipping address, recipient name, phone number, and postal code provided at checkout are accurate and complete. Any loss or return caused by incorrect address information, failed delivery attempts, or refusal of delivery will be the responsibility of the buyer.

Customs & Duties

International orders may be subject to import duties, VAT, or customs clearance fees, which are the responsibility of the recipient. These charges are determined by the customs authorities of the destination country or region.

Lost or Delayed Packages

If your tracking information has not been updated for an extended period or your package encounters delivery issues, please contact us promptly. We will assist you in contacting the shipping carrier for investigation and resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us via our customer service email and provide your order number.